Customer Service & Sales

CALL CENTRE REPRESENTATIVE

Intermediate 2 weeks 9 modules Certificate on completion

Programme overview

A self-paced professional programme in call centre representative, built on the Kenora standard: structure, people, systems and performance. It covers the practical skills, tools and workplace standards required to perform confidently in the role, with knowledge checks throughout and a final assessment leading to certification.

What you will achieve

Understand the role, its standards and its daily responsibilities
Apply practical workplace systems, tools and documentation
Work to measurable performance expectations
Complete knowledge checks and a final assessment
Earn a verifiable Kenora professional certificate