CUSTOMER SERVICE BASICS

Programme overview

A self-paced professional programme in customer service basics, built on the Kenora standard: structure, people, systems and performance. It covers the practical skills, tools and workplace standards required to perform confidently in the role, with knowledge checks throughout and a final assessment leading to certification.

What you will achieve

• Understand the role, its standards and its daily responsibilities
• Apply practical workplace systems, tools and documentation
• Work to measurable performance expectations
• Complete knowledge checks and a final assessment
• Earn a verifiable Kenora professional certificate